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JAK is committed to offering a quality product experience. We offer a money back guarantee on our disposable electronic cigarettes within 30 days from the date of the original shipment. Full refund will be issued on unopened sealed packages. Please make sure to include the total amount of unopened ecigs purchased and enclose the original invoice before shipping the items back to JAK. We recommend that you return your order via traceable mail as we don't take responsibility for undelivered returns. JAK products can be returned to P.O. Box 305, Gilberts, IL 60136. Please allow approximately 2 weeks for refunds to be processed.